SolutionDrivers

Many clients are looking to implement a small or trial version of CRM before undertaking the corporate CRM initiative. In some cases, one department within a large company may have an immediate need for a self-contained CRM system. In such scenarios, a Solution Drivers CRM Packaged Offering may be the appropriate choice.

• Business Requirements Assessment
• Quick-Start CRM Package
• CRM Package Hosting
• Premium CRM Package

Business Requirements Assessment

SolutionDriver's CRM project methodology begins with developing or refining customer-centric business processes. For all CRM initiatives, a Business Requirement Assessment (BRA) package is an integral component. Moreover, the larger CRM initiatives may involve redesigning of existing business processes and automated business or sales force automation or workflows. At the end of the BRA, a customized implementation proposal will be delivered to the client.

Quick-Start CRM Package

This package is only appropriate for a technically-savvy organization, that just needs to implement the core CRM functionality for Sales Force Automation (SFA). The need for system customizations is small and the client is very self-sufficient on the underlying technology. The CRM system will be deployed within the servers of the organization with web-based access to its users. This package is suitable for small-to mid sector companies. It presumes no need to change business processes for greater efficiencies. Solution Drivers team will also customize the CRM package for you so that your sales and marketing activities are all automated within the system. Contact Solutio nDrivers for an initial proposal for this CR package.

CRM Package Hosting

This option may be appropriate for clients that have a more significant need for business process revisions, customizations, custom reports, and/or data conversion. The CRM hosting is a good choice for clients who wish to invest in a new CRM system, but do not have the budget or resources for hosting the CRM system within their environment. This package continues to focus on the software system, rather than focusing on the alignment of the CRM system to the organization's customer-centric business processes. This package provides significantly more time for designing customizations, developing management reports and hosting infrastructure.

Premium CRM Package

This is our most common enterprise level implementation of the CRM . It is for the clients who is serious about undertaking a CRM initiative using our proven strategy for success. It includes a basic BRA package with the best practices for implementing an online CRM.  The Premium CRM Package builds on our extensive CRM experience and business process consulting, and utilizes a Core Team concept with strong internal project champions. This option may also include custom business rules and reporting procedures. Within the CRM system, we can also take on the services of customization, integration with an existing system. The CRM package also includes the marketing campaigns, help-desk system and a document management system. The fully web accessible system is ideal for companies with their sales force on-the-move.

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